Privacy Policy

Last Updated: 30 September 2026

Introduction

crag-puffin ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Information We Collect

We may collect the following types of personal information:

• Contact information such as name and email address when you submit forms on our website
• Service preferences when you enquire about or subscribe to our services
• Technical information including IP address, browser type, and device information collected automatically when you visit our website
• Usage data about how you interact with our website and content
• Communication records when you contact us via email or through our contact forms

How We Use Your Information

We use personal information for the following purposes:

• To respond to your enquiries and provide customer support
• To process and manage your subscription or service requests
• To send you relevant communications about our services and content
• To improve our website functionality and user experience
• To analyse website traffic and usage patterns
• To comply with legal obligations and protect our rights

Legal Basis for Processing

We process your personal information based on:

• Your consent when you submit forms or subscribe to our services
• The performance of a contract when providing services you have requested
• Our legitimate business interests in operating and improving our services
• Compliance with legal obligations under Australian law

Information Sharing

We do not sell your personal information to third parties. We may share information with:

• Service providers who assist us in operating our website and delivering services
• Professional advisers including lawyers and accountants as necessary
• Government authorities when required by law or to protect our legal rights

All third parties with whom we share data are required to maintain the confidentiality and security of your information.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure servers, encryption where appropriate, and restricted access to personal information.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we securely delete or anonymise it.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Opt out of receiving marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about how we use cookies, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: [email protected]
Address: Level 14, 225 George Street, Sydney NSW 2000, Australia